Sunday, June 28, 2009

DOH Hotline for A(H1N1) Virus-Related Questions

With the Swine flu cases in the Philippines increasing by the minute, it is only apt that the Department of Health (DOH) reaches out to Filipinos through a hotline that provides asisstance even just by answering people's queries about the dreaded A(H1N1) virus. If you haven't tried it yet, dialing 155 using your mobile phone will connect you a pool of call center agents trained by the DOH to accommodate Swine flu-related questions. However, it is NOT free as most of you may have thought.

Try calling Hotline 155, a help line set up by the Department of Health (DOH) in partnership with Smart Communications, Inc.

Launched on Tuesday, the hot line will be manned by call center agents trained by the DOH to accommodate A(H1N1)- or swine flu-related queries.

The service, however, is available only to Smart, Talk and Text, and Red Mobile subscribers, which means queries can only be made using a cellular phone.

Smart public affairs head Ramon Isberto also clarified that the services are not free and normal rates apply “to screen out prank calls." Isberto said it would consider the suggestion of Health Secretary Francisco Duque III about giving discounted call and text rates for the DOH hot line.

In addition to Hotline 155, Smart subscribers can also reach the DOH via “Text 700-DOH." To use the service type: DOH (space) FEEDBACK (space) question and send to 700364.


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